Importance of Social Media Monitoring in CX

Introduction In today’s digital age, social media has transformed how businesses interact with their customers. With platforms like Facebook, Twitter, Instagram, and LinkedIn becoming integral parts of daily life, they offer invaluable insights into customer preferences, behaviors, and sentiments. Social media monitoring, therefore, has become a crucial aspect of Customer Experience (CX) management. By effectively… Continue reading Importance of Social Media Monitoring in CX

5. CX Leadership & Culture

Effective leadership and a strong culture are crucial to fostering an environment where customer experience (CX) excellence can thrive. My expertise lies in driving cultural change and leading initiatives that embed a customer-centric mindset across organizations. Below are some key projects and approaches that illustrate my leadership in CX and the impact of a positive,… Continue reading 5. CX Leadership & Culture