6. CX Voice of the Customer (VoC)

Voice of the Customer (VoC) is a strategic approach that involves capturing, analyzing, and leveraging customer feedback to drive improvements in products, services, and overall customer experiences. It serves as a powerful tool for organizations to gain valuable insights into customer preferences, expectations, and pain points, ultimately enabling them to make informed decisions and enhance… Continue reading 6. CX Voice of the Customer (VoC)