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Hello, I’m
Hello, I’m
Hello, I’m

Rajat Dantani


Based in Los Angeles, California

I am a Customer Experience Professional dedicated to transforming customer interactions into exceptional experiences. With a passion for innovation and a keen eye for detail, I blend empathy with data-driven strategies to create seamless and memorable customer journeys. Let’s elevate customer satisfaction and loyalty together.

About Me
About Me
About Me

Explore My Journey in Customer Experience


Delve into the heart of my expertise, philosophy, and accomplishments in Customer Experience. Discover why I’m the right choice for your CX needs as you navigate through my CX roadmap, certifications, education, and more. Get ready to witness innovation and excellence in every interaction.

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My Skills
My Skills
My Skills

Using my CX skills, I convert insights into strategies, improve data-driven decisions, optimize customer experiences, and boost business outcomes.


Qualtrics

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XM Discover

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Brandwatch

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UXPressia

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MicroStrategy

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Power BI

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Tableau

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Google Analytics

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Monday.com

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Areas of
Expertise
Expertise
Expertise

Expertly Navigating the Landscape of Following Specialties

Within this discussion, I delve into the fundamental pillars of business, highlighting their crucial role in organizational success. I demonstrate their application in projects, ensuring excellent customer experience and satisfaction.







CX Fundamentals
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Journey Mapping
Technology and Innovation
Leadership
VoC
OmniChannel
Trend and Insights
Customer Service and Support
Best Practices and Case Studies


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Projects 
Projects 
Projects 

CX Project Portfolio: Delivering Excellence

Explore my groundbreaking projects, where creativity meets strategy, driving tangible results and fostering exceptional customer experiences.

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Blog
Blog
Blog

“CX Blog:
Insights & Innovation”

Welcome to the CX Blog, where I explore the latest trends and strategies in Customer Experience. Join me for fresh ideas and practical tips to enhance every customer interaction.

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Eric J.

Rajat is one of the most passionate people I know. On the custom order dashboard and inventory adjustment dashboard projects, he adapted quickly, building strong IT relationships to secure needed data. He even set up a waterfall and sound machine in our office for peak focus. Rajat is committed, gets the job done, and values stakeholder relationships. Highly recommended.

John B.

Rajat directed customer-centric initiatives across multiple business lines, transforming feedback into actionable insights using Qualtrics and XM Discover. His ability to visualize data with Tableau and Power BI drove significant operational improvements. Rajat’s strategic insights and dedication to customer experience are unparalleled.

Patricia N.

Rajat led our digital self-service integration, enhancing customer accessibility and efficiency. His implementation of a comprehensive VoC program and social media sentiment analysis provided invaluable insights that boosted customer satisfaction. Rajat’s data-driven approach and commitment to excellence make him an outstanding CX professional.

References
References
References

Testimonials Speak Louder Than Words


Explore the words of those who’ve seen my work firsthand, showcasing its impact and value in real-world settings.


Journey with me:
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Useful Links


Contact




Email

rdantani9330@gmail.com



Phone

123-456-7890


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